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    Mystery Shopping

    Our expertise in mystery shopping research includes evaluating and monitoring the interactions between a customer and a company or organization in a pre-determined situation. It helps our clients understand what are the strength and weaknesses of the product or the service provided by them.

    Mystery Shopping 

    1. Assists in obtaining feedback from the customer’s point of view
    2. Analysis of the competition between various stores
    3. Increased Improvement in customer service

    ADVANTAGES OF MYSTERY SHOPPING RESEARCH

    1. Can be used to monitor and measure service performance and to see if standards are met
    2. Feedback about staff performance
    3. Monitors facility conditions as perceived by the customer
    OUR QUALITY CONTROL

    Data Quality is one of the most important factor in a research process. Read More about our Quality Control Process.

    JOIN OUR PANEL

    Are you passionate about research and helping our leading clients? Please get in touch to join our mystery research panel.