Mystery Shopping
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Our expertise in mystery shopping research includes evaluating and monitoring the interactions between a customer and a company or organization in a pre-determined situation. It helps our clients understand what are the strength and weaknesses of the product or the service provided by them.
Mystery Shopping
- Assists in obtaining feedback from the customer’s point of view
- Analysis of the competition between various stores
- Increased Improvement in customer service
ADVANTAGES OF MYSTERY SHOPPING RESEARCH
- Can be used to monitor and measure service performance and to see if standards are met
- Feedback about staff performance
- Monitors facility conditions as perceived by the customer
Data Quality is one of the most important factor in a research process. Read More about our Quality Control Process.
Are you passionate about research and helping our leading clients? Please get in touch to join our mystery research panel.